Terms & Conditions

Application of conditions: All goods sold by Cosmeticbases.co.uk (“we”, “us”, “the company”) are sold under these conditions unless otherwise clearly stated in writing under a separate contract. These conditions will apply to the exclusion of any terms or conditions put forward by the customer. No conduct by the company will be deemed to constitute the acceptance of any terms and conditions other than these conditions.

Price lists and sales literature: Prices given in our price lists or other sales literature are for information purposes only, and do not constitute an offer. No contract will come into existence until the customer’s order (however given) is accepted. Invoices will be raised for prices current at time of order.

Carriage: Except as otherwise stated in any quotation or price list of the company, or as otherwise agreed in writing, all prices are given by the company on an ex-works basis and exclude transport.

Delivery: Any dates quoted for delivery are approximate only. We will use reasonable endeavours to effect delivery on agreed dates based on information available at time of quoting. We accept no responsibility for any loss resulting from delays to delivery.

Payment: For non-account customers payment is required in cleared funds before despatch. For account customers payment is due within 30 days of receipt of order. Account application forms will be sent on request.

Ownership of goods: Goods remain the property of Cosmeticbases.co.uk until paid for in full. Risk passes on delivery of the goods. We may sue for the price of the goods notwithstanding that ownership has not passed.

Damaged goods and short orders: Any claim that any goods have been delivered damaged, or are not of the correct quality with their description must be notified by the customer to the company in writing within 3 days of their delivery.

Storage: We will be under no liability for any defect in the goods arising from incorrect storage by the customer. As trade users we expect all customers to be aware of appropriate storage conditions for our products. Advice will be given on request.

Quality: Every effort is made to ensure the goods supplied are of high quality and in good condition. If we are fully satisfied that the products have been stored in optimum conditions and the customer is not fully satisfied with their quality, we will at our discretion offer a credit or exchange the goods up to 2 months from the date of delivery. The company must be afforded reasonable opportunity and facilities to investigate any claims made under this condition.

Out of Stock & Seasonal Shortages: While every effort is made to keep our complete range of products in stock, we do not accept any responsibility for loss resulting from any out of stock items.

Product suitability: Our products are used for a wide variety of purposes. It is the responsibility of the customer to ensure the products are appropriately used. All representations, warranties, conditions or terms relating to fitness for purposes, are excluded to the fullest extent permitted by law and the company accepts no liability. Customers should satisfy themselves to the suitablity of products before purchase. We make no claims to any reputed therapeutic value of any of our products.

Force Majeure: The company shall not be responsible for any loss to the customer resulting from delivery being affected by war, strikes, fire, changes of government policy, act of God or other circumstances beyond its control.

Consequential Loss: In no event will the company be under any liability whatever to the customer for any loss of profit, business, contracts, revenues or anticipated savings, or for any indirect or consequential loss and/or expense (whatever the cause, including negligence) suffered by the customer.

Insolvency of customer: If the customer fails to make payment when due or makes any arrangements with its creditors, becomes bankrupt or goes into liquidation (or the company reasonably apprehends that any of these events is about to occur) we may in our absolute discretion suspend all further deliveries of goods and/or terminate the contract, without liability on our part. If the goods have been delivered but not paid for, the price will become immediately due and payable.

Customer transactions: Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on statements) order 1976) the statutory rights of the customer are not affected by these conditions.